Refund policy

Delivery Terms

1.1 We offer an express delivery options from OCS Couriers to receive the Products purchased on our Site.

*  Product is delivered within 3 working days

*  Delivery is from Saturday to Thursday

1.2 You can track shipment of your products by clicking on the "Track Your Order" link in the shipping confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us. Please note the following:

*  It is our goal to deliver within the above-mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

*  We will be unable to change the delivery address on orders after checkout.

*  If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox/on your door.

*  Title to and risk of loss in your products will pass to you when you take possession of the products.

*  All products are shipped from our warehouses in Dubai, UAE.

1.3 Due to COVID-19, the following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.

Non-delivery areas in Sharjah and Abu Dhabi vicinity:

1.4 Upon delivery of the products to our carrier we will send you a shipment confirmation email.

Returns & Refunds

1.1 Bally provides a carrier collection service for all returns. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

1.2 Should you decide to use a courier other than the Bally approved courier; you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable. In this case, should your parcel be lost by the carrier you chose, Bally will not be responsible for it nor for releasing any refund.

1.3 You shall return the Products within 14 (fourteen) working days from the date you receive the return authorisation number from Bally.

1.4 You shall return the Products by packaging the relevant item securely. You shall return the Product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been washed or damaged and the relevant identification tag shall still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the products will be sent back in perfect conditions, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.

1.5 On the contrary, if any of the labelling or tags are missing, do not comply with these General terms and Conditions of Sale or Bally has any reason to believe that the Products have been altered or are imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.

1.6 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products once the return will reach our warehouse. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.

1.7 How much does shipping cost?